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We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items and obtaining refunds. Please read the following sections carefully to ensure a smooth return experience.
To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Certain items may be non-returnable, including personalized or custom-made products. If you are unsure about the eligibility of an item, please contact us for clarification before initiating a return.
To initiate a return, you must send an email to [email protected] within 14 days of receiving your order. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with the return. Returns requested after 14 days may not be accepted.
Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may be responsible for any loss or damage during return shipping.
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within a certain number of days. Please note that the time it takes for the refund to appear in your account may vary depending on your bank or payment provider.
We do not offer direct exchanges. If you would like a different item, please return the original item for a refund and place a new order for the desired item. This ensures that you receive the correct product without delay. Follow the return process outlined above to return your item.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery at [email protected]. Include your order number and a description of the issue, along with any supporting photos. We will work with you to resolve the issue promptly, which may include a replacement or refund depending on the circumstances.
Some items may be marked as final sale and are not eligible for return or refund. These items will be clearly indicated on the product page. Please review the product details carefully before making a purchase to avoid any confusion regarding return eligibility.
